Family Connect and Support

If this is an emergency, please call 000 immediately

Support and contacts

Support and contacts and other useful information

Child Protection Helpline
13 2111 (NSW)
For interstate child protection reporting. The Helpline is open 24 hours a day, 7 days a week


Lifeline
Call 131 114 for Crisis Support
National Charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.
https://www.lifeline.org.au/


Domestic Violence Line
Free call 1800 656 463
Translating and Interpreting Services: 13 14 50
TTY 1800 67 14 42
The Domestic Violence Line is open 24 hours a day, 7 days a week
A phone service that offers telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence.


NSW Rape Crisis Centre – 24/7 telephone service
Phone 1800 424 017
(02) 9181 43 49 - TTY
www.nswrapecrisis.com.au


1800 Respect
1800 737 732 (available 24/7)
A national Sexual Assault, Domestic and Family Violence Counselling Service.


Suicide Call Back Service
1300 364 277
A free nationwide professional telephone and online counselling for anyone affected by suicide
https://www.suicidecallbackservice.org.au/


Men’s Helpline Australia
1300 789 978
A confidential telephone counselling service for men anywhere, anytime.
https://mensline.org.au/


Drug and Alcohol
1800 200 526 or 1800 65 64 63 (24 hours/7 days)
Support and referral services for people with drug and/or alcohol problems.


Victims Access Line
Victims Access Line 1800 633 063
Aboriginal Contact Line 1800 019123
The Victims Access Line provides support and information to victims of a violent crime who are looking for help on their recover journey including counselling, financial assistance for immediate needs, financial assistance for economic loss and recognition payment.
www.victimsservices.justice.nsw.gov.au


Kids Helpline
Call 1800 551 800
Australia’s only free, confidential 24/7 online and phone counselling service for young people aged 5 to 25.
https://www.kidshelpline.com.au/


Headspace
Provides tailored and holistic mental health support to 12 - 25 year olds.
https://headspace.org.au/


Raising Children
Raisingchildren.net.au offers free, reliable, up-to-date and independent information to help families grow and thrive together. Raising Children is funded by Australian Government and is reviewed by experts.
https://raisingchildren.net.au/


Link2Home
1800 152 152
Link2home is the state-wide homelessness information and referral telephone service. It is available 24 hours a day, 7 days a week, every day of the year.
The information and referral telephone service is open 24 hours a day, 7 days a week


HS Net
HSNet is a free website available to anyone looking for a service in NSW. The site is mobile-ready and works on any internet-enabled device including tablets and smartphones, 24 hours a day, 7 days a week.
https://www.hsnet.nsw.gov.au/


Ask Izzy
Lists 370,000 supports and services including housing, food, health, financial help, counselling etc.
https://askizzy.org.au/


Beyond Blue
1300 22 4636
Mental health support to individuals across Australia for information and referral line.
https://www.beyondblue.org.au/


National Disability Insurance Scheme (NDIS)
Call 1800 800 110
The NDIS provides support to eligible people with intellectual, physical, sensory, cognitive and psychosocial disability. Early intervention supports can also be provided for eligible people with disability or children with developmental delay.
https://www.ndis.gov.au/


Centrelink – Service Australia
https://www.servicesaustralia.gov.au/individuals/centrelink

Last updated:

08 Jul 2021

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For more information

To make a referral or talk to your local FCS provider visit: Find a provider

For general enquiries only, please contact: FamilyConnectandSupport@dcj.nsw.gov.au

On 1 July 2019, the Department of Communities and Justice brought together the former Dept. of Family and Community Services and Justice. While FACS no longer exists, our apology to the Stolen Generations stands. You can read our apology to the Stolen Generations here.

Informed by lessons of the past, DCJ is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aborignal communities.

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