Family Connect and Support

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Service Providers

What is Family Connect and Support?

Family Connect and Support (FCS) is a service that can help you and your family connect to the right services and supports at the right time. FCS is available across NSW.

The service is the same state-wide.

FCS assists families who may be experiencing issues or concerns including financial, parenting, substance use, mental health, domestic and family violence, housing and homelessness. FCS connects families to the right supports before their concerns escalate.

FCS helps families identify their strengths and address underlying issues and needs.

Who is eligible for Family Connect and Support?

There is no formal eligibility criteria for Family Connect and Support. In most cases however there must be a child/young person aged 0 - 18 in the family or household.

FCS also has some specific target groups that will be prioritized for service delivery. These are  

  • Aboriginal children, young people and their families
  •  families with young children (0 – 5) and
  •  Families with children/young people affected by mental illness.

How can FCS help families?

Through an initial consultation, an FCS worker will get to know the family and their individual circumstances.

The FCS worker can give the family information and advice and help connect them to the services in their area.

FCS will develop a case plan in partnership with the family, if needed. The service also offers:

  • Family Group Conferencing
  • Practical Support including brokerage
  • Referrals to other services

FCS will also provide feedback to you about the steps taken to support the family and the outcome of the engagement.

FCS will stay connected to families if there is a wait for services.

How do I refer a family to FCS?

You can refer a family by contacting the local FCS provider who covers the area the family you’re referring lives in.  Find out the contact details of the FCS provider in your area.

Last updated:

11 Aug 2021

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For more information

To make a referral or talk to your local FCS provider visit: Find a provider

For general enquiries only, please contact: FamilyConnectandSupport@dcj.nsw.gov.au

On 1 July 2019, the Department of Communities and Justice brought together the former departments of Family and Community Services and Justice. While Family and Community Services no longer exists, our apology to the Stolen Generations stands. You can read our apology to the Stolen Generations here.

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

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