If you have a complaint about a Family Connect and Support provider it’s important that you first make your complaint directly to that provider so they have an opportunity to respond to your concern and resolve the complaint. All Family Connect and Support providers are required to have a complaints handling policy and process. There is specific legislation that guides how Family Connect and Support provider must handle your complaint. This is in place to ensure your complaint is dealt with fairly and properly.
If you have already made your complaint to the service provider and you do not feel it has been addressed, you can forward your complaint to DCJ to FamilyConnectandSupport@facs.nsw.gov.au.
Please make sure you include the following in your email to us:
To learn more about the DCJ complaints process, please visit how we handle contracting complaints.
You can also contact the DCJ Complaints Unit directly using these details:
28 Jun 2021
On 1 July 2019, the Department of Communities and Justice brought together the former Dept. of Family and Community Services and Justice. While FACS no longer exists, our apology to the Stolen Generations stands. You can read our apology to the Stolen Generations here.
Informed by lessons of the past, DCJ is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aborignal communities.