Family Connect and Support

If this is an emergency, please call 000 immediately

Complaints and feedback

If you have a complaint about a Family Connect and Support provider it’s important that you first make your complaint directly to that provider so they have an opportunity to respond to your concern and resolve the complaint. All Family Connect and Support providers are required to have a complaints handling policy and process. There is specific legislation that guides how Family Connect and Support provider must handle your complaint. This is in place to ensure your complaint is dealt with fairly and properly.

If you have already complained to your Family Connect and Support provider

If you have already made your complaint to the service provider and you do not feel it has been addressed, you can forward your complaint to DCJ to FamilyConnectandSupport@facs.nsw.gov.au.

Please make sure you include the following in your email to us:

  • Your name and contact details
  • The Family Connect and Support provider your complaint relates to
  • The person/s and or family your complaint relates to
  • Copies of any correspondence or information you have sent to the Family Connect and Support provider and their response back to you
  • Brief details about your concerns
  • Details of what you want to see happen to resolve your complaint

DCJ Complaints policy and contacts

To learn more about the DCJ complaints process, please visit how we handle contracting complaints.

You can also contact the DCJ Complaints Unit directly using these details:

Last updated:

28 Jun 2021

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For more information

To make a referral or talk to your local FCS provider visit: Find a provider

For general enquiries only, please contact: FamilyConnectandSupport@dcj.nsw.gov.au

On 1 July 2019, the Department of Communities and Justice brought together the former departments of Family and Community Services and Justice. While Family and Community Services no longer exists, our apology to the Stolen Generations stands. You can read our apology to the Stolen Generations here.

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

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